All Systems Operational
LOCATE API Operational
LOCATE UI Operational
LOCATE UI Realtime Updates Operational
3rd Party Integrations Operational
BigCommerce API Operational
QuickBooks Online API Operational
Shippo Shippo REST API Operational
Shopify API & Mobile Operational
Squarespace Squarespace Commerce Operational
Stripe API Operational
Xero Ltd - API Accounting API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Response Time
Fetching
API Request Volume
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 00:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:30 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 31, 10:32 PDT
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - We have traced the outage back to a system reboot triggered by some maintenance being performed by Amazon. When the servers were coming back up the configuration scripts failed to properly configure the servers and so they never resumed service. We have updated the configuration scripts and everything is running normally again.
Nov 7, 14:07 PST
Monitoring - The servers are back online and processing jobs. We are monitoring the queues as they catch up.
Nov 7, 12:41 PST
Identified - Several of our background worker servers have gone down causing delays in service syncs and some data processing. We are working to get these back up as soon as possible.
Nov 7, 11:12 PST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.